2018 Compliance Summit Speakers

Master of Ceremonies
Bob Harkins

Bob Harkins

Vice President of Training
American Guardian Warranty Services (AGWS)

Bob Harkins’ background in the automotive industry includes consumer finance, sales and F&I management. He once served as vice president and director of training for an international credit insurance and vehicle service contract administrator and also has worked with Northwood University, NADA’s Dealer Candidate Academy, NCM Associates Inc., manufacturers’ dealer development programs, state dealer associations and AFIP.

Harkins designs and presents Finance and Insurance, Compliance and Ethics seminars and workshops for dealerships, dealer groups, administrators and general agents.

Keynotes & Featured Luncheon Speaker
Jim Ziegler

Jim Ziegler

President
Ziegler SuperSystems

Jim is a 42-year industry veteran and nationally recognized trainer, author, speaker, and forecaster. He teaches seminars on F&I, sales management, and sales and internet marketing and has worked with more than 15,000 dealers nationwide, trained in more than 1,000 showrooms in 200 cities in 49 states, been rated in the top 10 among workshop speakers at 17 NADA conventions, served as the keynote speaker for 98 state automobile dealer associations, and built a social media network of more than 100,000 friends and followers. Jim is familiar to readers of Auto Dealer Today and F&I and Showroom, among other leading industry publications, and is a prolific blogger and online community leader.

Terry O’Loughlin

Terry O’Loughlin

Director of Compliance
Reynolds & Reynolds

O’Loughlin is the director of Compliance for Reynolds & Reynolds. Prior to joining Reynolds in 2006, he was employed by the Office of the Attorney General, State of Florida, from 1990, in the Economic Crimes Section. For most of those years he was involved in the investigation and prosecution of automobile dealers, manufacturers and finance and leasing companies. He was also the mediator of Florida’s Motor Vehicle Lease Disclosure Act, a statute that he assisted in drafting.

He has served as a consultant to the Federal Reserve Board’s Leasing Education Committee, an observer/advisor for the Uniform Consumer Leases Act Committee, and has been a consultant to “PrimeTime Live,” “Dateline” and various other media and publications. In addition, Terry routinely assisted numerous states agencies nationally regarding motor vehicle fraud. In 2010, he was elected to the Governing Committee of the Conference on Consumer Finance Law.

Featured Speakers
James S. Ganther

James S. Ganther

President
Mosaic Compliance Services

James S. Ganther is the President of Mosaic Compliance Services, a lawyer-created company that provides legal compliance services on behalf of retail dealerships.

He is a member of the National Association of Dealer Counsel, and has been honored as a member of F&I Management and Technology Magazine’s “Who’s Who in F&I.” He is a frequent author and speaker on compliance topics.

Robert Steenbergh

Robert Steenbergh

Founder & CEO
US Equity Advantage

Robert Steenbergh is the founder, CEO and chief compliance officer of US Equity Advantage. He oversees all aspects of the company’s operations, banking and compliance. Steenbergh has been a groundbreaker and innovator in the automotive finance software industry, and is an advocate for consumer financial protections, education and industry compliance.

Steenbergh earned his Juris Doctor from Albany Law School of Union University and his undergraduate degree from Siena College in Albany County, New York. He currently resides in Windermere, Florida.

Moderators & Panelists
Gil Van Over

Gil Van Over

President
gvo3 & Associates

Gil is the principal of gvo3 & Associates, a nationally recognized compliance consulting, audit, training and review firm. He and his team work with dealerships around the country in implementing F&I and Sales Compliance Management Solutions to help dealers manage and mitigate compliance issues. He is a frequent speaker to industry groups and also provides litigation support on behalf of automotive retailers and insurers.
Prior to forming gvo3 & Associates in 2001, Gil was the Chief Operating Officer for Premier Auto Finance, a management company that managed auto finance portfolios for dealer groups.

Jim Cochran

Jim Cochran

Director od Compliance
Hendrick Automotive Group

Jim Cochran is the director of compliance for Hendrick Automotive Group. Previous employment includes general manger of Dallas Chevrolet, Buick Pontiac; general manger of Mills Auto Group; finance director of Hendrick Mercedes Benz Northlake; and finance director at Smith Chevrolet, Buick, Pontiac.

Jodi Nicholson

Jodi Nicholson

Financial Services Support Manager
The Suburban Collection

Jodi Nicholson is a Financial Services Support Manager for The Suburban Collection – Michigan’s largest privately held automotive group and 14th largest in the country, encompassing 36 brands across 54 customer locations throughout the Midwest and Southern California.  Jodi, as part of The Suburban Collections Corporate Support Team, focuses on compliance, dealership processes, financial services production and project management.  After earning her Bachelors of Science degree at Western Michigan University, Jodi entered the automotive industry.   Jodi started her career as an automotive biller and has spent the last 20 years immersing herself into learning all aspects of the dealership operations.  Jodi’s enthusiasm and continued drive to improve business operations continues to fuel her passion for the business.

 

Lori Church, J.D.

Lori Church, J.D.

Director of Corporate Compliance and Training
John Elway Dealerships

Lori moved to Colorado 25 years ago and has been in the automotive industry most of that time. She began as a salesman and quickly moved to finance where she spent 10+ years as a director. She graduated with a law degree from the University of Denver while working full-time as a director. Soon after graduating in 2015, she transitioned within John Elway Dealerships to Director of Corporate Compliance and Training. She uses her years of finance experience combined with her law degree to help ensure the dealerships are both productive and compliant.

Randy Henrick Esq.

Randy Henrick Esq.

Vice President & Compliance Counsel
Mosaic Compliance Services, L.L.C.

Randy Henrick is an experienced auto dealer compliance and consumer and commercial credit attorney and consultant. He was the regulatory and compliance attorney for Dealertrack, Inc. for 12 years and authored all of Dealertrack’s Compliance Guides. Randy also was the thought leader for Dealertrack’s Compliance product.

Randy has over 30 years experience in banking, credit, and compliance. Prior to working for Dealertrack, Randy worked for GE Capital, Citibank, MasterCard International, and Fleet Boston. Randy operates a consulting business for auto dealers and lenders that provides assistance with regulatory and compliance issues ranging from advertising and policy reviews to training programs on sales, f&i, privacy, data security, unfair and deceptive practices, credit discrimination, and other topics.

Randy is also a Vice President and Compliance Counsel for Mosaic Compliance Services.

Randy presented at 2015-2018 NADA National Conventions. He has also spoken to numerous state and industry auto dealer trade associations as well as specialized industry groups in the aftermarket product, independent dealer, and RV industries. He has testified in hearings before the Federal Trade Commission and the Consumer Financial Protection Bureau.

Randy has written monthly articles in Dealer magazine and currently writes a regular column for Subprime Auto Finance News covering an array of legal, regulatory and compliance best practices for vehicle dealers. He has worked with NADA on training and publications as well and wrote NADA’s Guide to Federal Truth in Lending that was released in 2018.

Sue Wilke

Sue Wilke

F&I Director
RocketTown Honda and RocketTown Chrysler Dodge Jeep RAM

Sue serves as F&I Director for RocketTown Honda and RocketTown Chrysler Dodge Jeep RAM, and performs the duties of dealership sales manager when they have their days off.

On a day to day basis, Sue juggles many tasks:

• Training her F&I team to be effective salespeople who operate in full compliance with all relevant laws

• Training vehicle salespeople to introduce the F&I products and services to customers early in the sales process

• Working with banks and financial institutions to secure loans and leases for customers on the best possible terms

• Working with dealership office staff to make sure that deal packages are completed correctly

• Closing retail car deals herself – still one of her favorite things to do

Sue began her career in 1993 with Lompoc Valley Ford as a vehicle salesperson. As time progressed, she became a Finance Manager, then a Sales Manager, then General Sales Manager. In 2007 Sue moved to Lompoc Honda (which is now renamed RocketTown Honda) as F&I Director. In 2013 the owners of that dealership opened a second dealership, RocketTown Chrysler Dodge Jeep RAM. Sue then expanded her F&I team to serve both dealerships.

Tariq Kamal

Tariq Kamal

Associate Publisher
Bobit Business Media Dealer Group

Tariq Kamal is a 15-year publishing veteran with a coverage focus that includes automotive sales, finance, service, agency, and fleet operations. He serves as associate publisher, editor, and contributor for a range of industry publications and digital channels and as an organizer and speaker for the Summit series of events.

2018 Conference Team

Conference Management

David Gesualdo
Group Publisher and Show Chair
727-947-4027
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Kate Spatafora
Associate Publisher, MG Business Media
631-561-7586
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Registration & Sponsorship Fulfillment

Allison Delmonico
Executive Assistant, MG Business Media
(727) 480-8979
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Exhibit & Sponsorship Sales

Eric Gesualdo
National Sales Manager, MG Business Media
727-612-8826
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